Contact Us

At PureDeLi Glass, we keep communication straightforward because most questions are actually simple once we see what you need help with. Whether it’s about an order, a product detail, or something that didn’t go as expected during delivery, we’re reachable through the same few channels below.

Email Support

For the fastest written response, please reach out to:
service@puredeliglass.com

We typically check emails on business days and reply within 24–48 hours. If your message is about an existing order, please include your order number so we can locate it more quickly.

Phone Support

If you prefer speaking directly, you can call us at:
+1 (253) 785-7322

Phone support is available during business hours. If we miss your call, we will return it as soon as possible.

Business Location

PureDeLi Glass
1600-B SW Dash Point Road
Federal Way, WA 98023
United States

This address is used for business correspondence and returns (when applicable), not a walk-in retail store.

Manufacturer Information

Our glassware is produced by our manufacturing partner:
Anhui Deli Household Glass Co., Ltd.
Fengyang Industrial Park, Chuzhou City, Anhui Province, China

This is where production and quality control are managed before products are shipped to the U.S. market.

When to Contact Us

You don’t need to wait for a “serious issue” to reach out. Common reasons customers contact us include:

• Order status questions
• Shipping delays or tracking updates
• Product handling or care guidance
• Replacement or return requests
• Reporting damaged items

If your message includes photos (especially for damaged items), it helps us resolve things faster.

Response Time

We usually respond within 1–2 business days, depending on volume. During peak order periods, replies may take slightly longer, but every message is read in the order it arrives.