Contact information
At PureDeLi Glass, we keep communication straightforward. Whether you have a question about an order, product details, shipping, or a return, we’re here to help through the channels below.
Email Support
For the fastest written response, please reach out to: service@puredeliglass.com
We typically reply within 1–2 business days. If your message is about an existing order, please include your order number so we can assist you more quickly.
Phone Support
If you prefer speaking directly, you can call us at: +1 (253) 785-7322
Phone support is available Monday–Friday, 10:00 AM – 6:00 PM (EST). If we miss your call, we will return it as soon as possible during business hours.
U.S. Operations, Shipping & Returns Address
PureDeLi Glass 1600-B SW Dash Point Road Federal Way, WA 98023 United States
This is our U.S. operations address used for order fulfillment, shipping, and returns/exchanges. It is not a walk-in retail store. All orders placed on puredeliglass.com are processed and shipped from this U.S. location.
Manufacturer Information
PureDeLi Glass is the U.S. brand of Anhui Deli Household Glass Co., Ltd., a glassware manufacturer established in October 2002.
Production and quality control are managed at: Anhui Deli Household Glass Co., Ltd. Fengyang Industrial Park, Chuzhou City, Anhui Province, China
Finished products are shipped to our U.S. operations address for domestic fulfillment, customer service, and returns handling.
When to Contact Us
You don’t need to wait for a serious issue. Common reasons customers contact us include:
- Order status or tracking questions
- Shipping delays or delivery updates
- Product care or handling guidance
- Return or replacement requests
- Reporting damaged or defective items
If your message includes photos (especially for damaged items), it helps us resolve things faster.
Response Time
We usually respond within 1–2 business days, depending on volume. During peak periods, replies may take slightly longer, but every message is handled in the order it arrives.