Privacy policy

1. Introduction

This Privacy Policy explains how PureDeLi Glass (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Security & Data Protection

Our website is protected with an SSL (Secure Socket Layer) encryption certificate, which ensures that all sensitive data (such as personal details and payment information) is transmitted securely and protected from unauthorized access.

We implement reasonable technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

3. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party payment providers; we do not store full credit card details)
  • Order history and customer service communications
  • Device and browser information, IP address, and browsing activity (collected through cookies and similar technologies)

4. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders
  • To provide shipping updates and order tracking
  • To communicate with you regarding your purchase or customer support requests
  • To improve our website, products, and customer experience
  • To comply with legal obligations under applicable laws
  • To detect and prevent fraud or security incidents

We do not use your personal information for any purposes unrelated to your order or service experience without your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts (including Google Analytics and Google Ads, if applicable).

Types of cookies we may use:

  • Essential cookies: Necessary for the website to function (e.g., cart, checkout)
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used to deliver relevant advertisements (only with your consent where required)

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. No Sale or Unauthorized Marketing Use

We do not sell, rent, or trade your personal information to any third parties.

We also do not use your personal information for advertising or marketing purposes without your explicit consent.

7. Data Sharing

We may share limited information only with trusted third-party service providers who assist in:

  • Payment processing
  • Shipping and delivery services (e.g., USPS)
  • Website hosting and technical support (including Shopify)
  • Analytics and advertising services (e.g., Google)

These providers are required to protect your information and use it only for the services they perform on our behalf. We do not allow them to use your data for their own marketing purposes.

8. International Data Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. When we transfer personal information internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

9. Data Retention

We retain your information only as long as necessary to fulfill orders, provide customer service, resolve disputes, and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to correct or update inaccurate information
  • Right to request deletion of your personal information
  • Right to opt out of the sale or sharing of personal information (we do not sell your data)
  • Right to limit the use of sensitive personal information (if applicable)

California Residents (CCPA/CPRA): If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us using the information below. We will respond in accordance with applicable legal requirements.

11. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals as required by applicable law, without undue delay.

12. Legal Basis & Applicable Law

This Privacy Policy and any related data processing activities are governed by the laws of the United States, including applicable federal and state privacy regulations (such as CCPA/CPRA where applicable).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, or if you wish to exercise your privacy rights, please contact us:

  • Email: service@puredeliglass.com
  • Phone: +1 (253) 785-7322
  • U.S. Operations, Shipping & Returns Address:
    1600-B SW Dash Point Road, Federal Way, WA 98023, United States